Refund Policy

Last updated: 01/05/2025

At Print Dukaan App, owned and operated by Xero Smart Enterprises Pvt Ltd, we value your trust. Our goal is to deliver high-quality products. If you experience any issue with your order, please review the policy below.

Refund Eligibility

You may request a refund in the following cases:

• Damaged item received
• Wrong print or design delivered
• Defective product
• Wrong item sent

Note: Custom-made or personalized orders are not eligible for refunds.

No Exchanges or Store Credit

We do not offer product exchanges or store credit at this time.

Return Shipping

• Buyers are responsible for return shipping costs.
• Returns must be sent via India Post (Parcel Service) or another approved courier service.
• Please keep your tracking number as proof of dispatch.

Non-Refundable Items

• Custom or personalized orders
• Sale or clearance items, where stated

How to Request a Refund

To initiate a refund, contact us through any of the following:

• Email: hello@printdukaan.com
• In-App Support: Accessible via your account
• WhatsApp: +91-9982660555

Please include your Order ID, reason for return, and photos of any issue.

Refund Timeframe

Refunds will be processed within 7 business days after we receive and verify the returned product. Refunds are issued to the original payment method.

Need Help?

If you have any questions about this Refund Policy, feel free to contact our support team at hello@printdukaan.com.